Wij versturen droogwaren producten naar de volgende landen:

België
Denemarken
Duitsland
Frankrijk
Finland
Hongarije
Luxemburg
Nederland
Oostenrijk
Polen
Zweden
Zwitserland

Mogelijk zijn andere landen ook een optie. Neem hiervoor contact met ons op.

When will the products be delivered?

Shipping of uncooled products by post
If your order has been paid for and shipped, you will receive the track and trace code from us. You must ensure that the shipment can be delivered on the specified day or that you can collect it from the selected service point. You must store the products in the desired conditions immediately after receipt.

Shipping frozen products
Click here for the current delivery dates for frozen products.

Can purchased products be exchanged or routined?

In most cases, frozen products are delivered with special transport. Purchased products cannot be exchanged for this reason and in the context of food safety (think of safeguarding allergens).

Do you also have products that are halal?

Yes, we do! We have various products that are halal certified, namely:

• Mincemeat sausage,
• Schnitzel,
• Frikandelbroodje,
• Chicken nuggets

In addition, all products without meat are of course also halal.

Zijn de producten geschikt voor mensen met PKU?

People with PKU (Phenylketonuria) are allowed to consume a limited amount of protein per day. Below you will find the values ​​of the proteins per product per 100 grams.

Can I use my NCV/VCV/SBC membership card?

Yes, of course! Place the products in your shopping cart. Enter the code stated on the membership card at checkout.

Please note! This code entitles you to a one-time discount. This offer cannot be combined with other discount codes.

Ik krijg geen bevestigingsmail in mijn mail, hoe kan dit?

Wanneer je geen bevestigingsmail ontvangt na het plaatsen van je order, kan het zijn dat deze in de Spambox belandt. Controleer daarom altijd je Spam of Ongewenste berichten.

Staat de mail niet in de Spambox? Kijk dan of je een mapje in de inbox hebt genaamd Reclame of Social. Het komt namelijk steeds vaker voor dat daarin mails als nieuwsbrieven of bevestigingen terecht komen. De desbetreffende mail kun je dan van dit mapje naar je Inbox slepen. Tevens is het mogelijk om de optie voor een apart Reclame mapje uit te zetten in de instellingen.

What is the shelf life of the products when ordering in advance?

If you order products for a gluten-free market, for example, the so-called ‘best before date’ may differ from the best before date that you ultimately receive. The actual best before date will then be longer than stated on the webshop, unless otherwise stated.

We strive to provide the longest possible shelf life during the event or market. Do you want to be sure that the best before date is long enough for you? Check the date after receipt. This gives you the opportunity to exchange or return it during the market.

Products with a discount, for example, may have a shorter shelf life at an event or market. This will be indicated on the order form on site.

Until when is the discount voucher valid?

Discount vouchers are often event- and personal-related. If an event is taking place, a discount may sometimes be granted on a product or range. The discount is only valid if the order is collected on the specified day and time schedule. Discount on free shipping only applies under the stated conditions. If additional conditions apply, these must be met.
Personal discounts are in the name of the customer and are therefore not transferable. There is often a validity period.

If the above points are not met, Food Specialties has the right to refuse the discount voucher.
Discount vouchers cannot be exchanged for money and cannot be combined with other discounts.

Food Specialties reserves the right to change or terminate the promotion if there is reason to do so.
In the event of suspected misuse or fraudulent conduct, Food Specialties is entitled not to accept discount vouchers.

The packing slip shows different weights than the packaging, how is that possible?

Shipping costs are calculated in our webshop on gross weight. Gross weight = product + packaging..

What are the shipping costs for uncooled products??

Shipping uncooled products within the Netherlands is standard € 6,95. For other countries, there may be a surcharge.